Return and Complaint of Digital Products

Return:

Due to the nature of digital products purchased on xerix.eu, they cannot be returned. Once a product is downloaded or activated, it cannot be returned for a refund.

Complaint:

If a purchased digital product malfunctions or the license key is not active, you can file a complaint. You can submit a complaint by email to [email address] within [complaint period] of receiving the product.

Complaint Procedure:

  1. In the email, include your name, email address, and order number.
  2. Describe the product malfunction and attach relevant screenshots or documents.
  3. The Operator will assess the complaint within [complaint handling time] and inform you of the outcome.

In Case of a Valid Complaint:

  • The Operator will provide you with a replacement product or license key.
  • If a replacement product is unavailable, the Operator will refund your money for the product.

Important:

  • The complaint does not cover product defects caused by improper use or installation.
  • The complaint does not cover products downloaded from unauthorized sources.

Thank you for your understanding.

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